ECG GmbH

USE CASES

One system, many receptions.

Hotels first — then every place where people arrive, wait or pay.

HOTEL · THREE STAGES

Stage 1

The start: check-in and check-out

  • Start screen with country flags for the available languages on the touchscreen
  • Greeting by the avatar — with image and voice
  • Choice between check-in and check-out
  • Complete check-in including keycard dispensing — with a recap of the booking period, additional services and important information
  • Check-out with time capture, comments and farewell

Stage 2

The extension: services in the house

  • Reserve breakfast, restaurant, events and sports directly at the terminal
  • Hotel information: opening hours, house rules, directions
  • Information about the destination — via AI and the internet

Stage 3

The final version: the open reception

  • Booking for guests without a reservation directly at the terminal
  • Book and pay for external services: rental cars, excursions, tickets
  • Partner offers with discounts for hotel guests
  • Internet access for guests planning their stay themselves

Equipment: ID scanner, credit card reader, printer — as a floor-standing or wall-mounted unit, with visual and acoustic screening on request.

The all-rounder covers almost all of these fields of use with one floor-standing unit — configured to your process. To the Self Check-In Terminal

FURTHER FIELDS OF USE

Practice and clinic

Patients register with voice guidance, health card and call-up run at the terminal — the reception team stays free for the cases that need attention.

Parking and payment

Ticket, extension and payment by voice — also for people who cannot or do not want to use touch menus.

Airport

Boarding checks and document review at a voice-guided terminal — multilingual, for shorter queues at the desk.

Public authorities and administration

Citizen self-service with ID verification and document printing — with fewer barriers thanks to voice guidance.

Same avatar guidance, different use case — the configuration follows your process.

Slim floor-standing ordering unit with payment terminal in a restaurant setting.
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