ECG GmbH

We speak with your customers.

For hotels: check-in, guest dialogue, payment and keycard handover at a self-service terminal that speaks — guided by an avatar and voice.

  • Multilingual
  • Passport scan
  • Keycard dispensing
  • Card payment
  • 24/7 reception
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Product family of voice-enabled self-service kiosks: floor-standing, wall-mounted and desktop units in white and champagne against a calm bright studio backdrop.

SEE IT SPEAK

See the Avatar Kiosk in action.

Two minutes: the avatar greets, the guest speaks — one all-in-one device, connected to your existing systems, in service around the clock.

Presenter AI-generated

Produced in-house by ECG GmbH: the footage of the terminal is real, the speaking presenter is an AI avatar. More

Connects to common hotel software

Operation, service and support from a single source — ECG GmbH, Germany

Operated in compliance with the GDPR, hosted in the EU

How the kiosk welcomes guests.

The guest arrives.

The avatar greets guests in their own language — chosen by country flag or simply spoken. Less menu hunting, fewer touch steps: guests can say what they need.

Identity, payment, key.

Passport scanner, card payment and keycard dispensing are built in. Check-in runs end to end at the device — from identification to the keycard, including the receipt from the integrated printer.

Services and additional bookings.

Breakfast, restaurant, late check-out or a new booking without a reservation: the avatar handles the request in conversation and passes the booking to your systems.

AVATAR FOR THIRD-PARTY KIOSKS

Kiosk already in place? We make it speak.

Existing self-service terminals can be extended with our avatar and voice layer following a technical review. The hardware you own remains usable — operation becomes voice-guided.

Check retrofit compatibility
Close-up of an existing hotel kiosk: the familiar multilingual AI avatar appears discreetly on the display, symbolising the software upgrade.

FIELDS OF USE

Hotels first. Ready wherever people are welcomed.

Champagne-coloured self check-in unit, three-quarter view in a hotel lobby.

Hotel

Check-in, check-out, bookings and guest services at a voice-guided terminal. In three expansion stages.

All use cases →

Further fields of use

Practice and clinic

Patient check-in and call-up — voice-guided.

Parking and payment

Payment and ticket by voice.

Public authorities and airports

Visitor and boarding processes at the terminal.

The all-rounder floor-standing self-service terminal in white with a large touchscreen, avatar greeting, receipt printer and card modules, three-quarter view in a bright studio.

The all-rounder. The floor-standing unit for reception and service.

Taking bookings, arranging appointments, placing orders, welcoming guests, giving information, checking stock levels — one device, voice-guided.

Configured to your requirements: touchscreen, card reader, passport scanner, printer, card payment, keycard dispensing.

Lettering and wrapping in the look of your house.

Tell us your requirements

Let your reception speak.

Tell us what your kiosk should be able to do — we assemble it accordingly.

Get in touch